Refund policy

Returns & Exchanges

We want you to love every purchase from Willowmere Boutique. If something isn't quite right, we're here to help! Please review our return guidelines below.

In-Store Returns & Exchanges

Eligible in-store purchases may be returned for store credit or exchanged within 14 days of the original purchase.

To qualify for a return or exchange, items must:

Be unworn, unwashed, and in their original condition
Have all original tags attached
Be accompanied by the original receipt

The following items are Final Sale and cannot be returned or exchanged:

Clearance merchandise
Jewelry
Beauty & body products
Candles
Home décor
Gift cards
Personalized items

Online Returns

Shopping online should feel just as easy as shopping in our boutique.

If your purchase isn't the perfect fit, please contact us within 14 days of receiving your order to begin the return process.

Eligible online returns will receive a refund to the original form of payment once the returned merchandise has been received and approved.

Complimentary Return Shipping on Orders $100+

Orders totaling $100 or more qualify for free return shipping.

For orders under $100, return shipping costs are the responsibility of the customer unless the item received was damaged or incorrect.

Online Exchanges

Need a different size or color?

The quickest way to receive your new item is to place a new order. Then, contact us and let us know you'd like to exchange your original purchase.

Once we receive your returned item, we'll issue a refund to your original payment method. If your original order qualified for complimentary return shipping, we'll provide a prepaid return label.